Frequently asked questions
Read our Property Marketing Frequently Asked Questions
How long does it take to receive a Report?
Each application is managed by one dedicated analyst which leads to efficient
processing & swift turnaround times. It is important to note however that
reference collection/validation can delay processing times as the availability
and participation of referees is out of our control.
We aim to deliver Advanced Reports within 2 days however this is subject to the
availability and response times of referees.
Should you require a faster response we advise you to use our Priority Advanced
service which is processed same day provided the application is submitted before
12.00 noon (Mon-Fri). Commercial Reports are delivered within 3 working days
however accountant & solicitor references can take upto 7 business days to
collect.
Express Reports are delivered within 2 hours (Mon - Fri 09.00 - 1700).
EU & International Reports are delivered 3-4 business days following submission
subject to referee availability.
How do I submit a prospective tenant's details?
Your prospective tenant's information should be entered online or via fax. First
time users must register their details with Rentchecks.com before a Report can
be ordered.
It is possible to print off a copy of a blank form. This can be completed by the
applicant or yourself and faxed to 0844 412 7753. Forms submitted via fax, must
be clearly completed in capitals.
Applications can be submitted via e-mail & must be sent to apply@rentchecks.com.
Our General Tenancy Application form is available on interactive PDF
(www.rentchecks.com/forms.asp). This enables the applicant to complete & submit
the application online.
What information do you require to process an application?
We require the prospective tenant's name & their addresses dating back at least
2 years. Additional information such as date of birth & NI number is optional
however this can speed up processing times.
A general application form can be downloaded from the following link. You do not
have to complete every section of this form, just those areas that are
applicable.
Tenancy application form
Do I need permission from my prospective tenant?
To comply with the Data Protection Act (1998) and to prevent the misuse of this
service, you must obtain a verbal authorisation from the applicant before you
conduct personal checks via Rentchecks.com
You do not need a signed authorisation from the applicant to use this service
however when collecting information from the applicant in person it is advisable
to use our forms (available to printout on the home page) as these allow the
applicant to provide a signed authorisation for your records.
Note:
Our responsibility is to ensure that the information provided to us is of direct
relevance to the agreement in question. We are dedicated to protecting the
privacy of applicant's data and conduct regular checks to ensure that
unauthorised access to personal information is identified.
How do you obtain references?
Our advanced checks ensure that the referee is a legitimate individual who is
well placed to provide a fair assessment of the applicant's character,
employment status or previous history.
Once we have attempted to authenticate the referee we contact them via
telephone/fax/e-mail to obtain a reference. If we do not believe that a referee
is in a position to provide an accurate and useful opinion as to the applicant's
suitability for the agreement in question, this will be outlined within the
Report.
Previous landlords are authenticated by checking their name against the Land
Registry whilst agents are identified via their business name.
Employers are validated by confirming the company/director details prior to any
contact.
Please note that Comprehensive Reports do not include salary or affordability
verification therefore an Advanced Report should be ordered if this information
is required.
Which references should I request?
Ideally references should be taken from the applicant's employer and current
landlord. Where the applicant is not in employment or is self-employed a
character reference should be included from someone that is well placed to
provide an opinion as to the applicant's good character eg. an ex-employer or
accountant/solicitor.
Family members and friends can be requested, however these referees are unlikely
to provide a balanced and reliable picture of the applicant's character and
reliability.
If your prospective tenant does not have suitable referees, please contact us
for further advice.
Do you obtain a written reference?
Unfortunately the time required to collect written references from every
referee is prohibitive as we could not then guarantee a same day service.
Our Advanced report does however offer you this option.
References are requested via fax and enable the referee to enter a brief amount
of information that is of direct relevance to the proposed tenancy/lease
agreement in question.
Employers are asked to confirm position, length of service, salary details and a
brief character reference if applicable.
Landlords are asked to confirm the applicant's length of tenancy and an opinion
as to their suitability as a potential tenant. We ask all landlords whether they
would let another property to the applicant in the future!.
I require the collection of a banker's reference, how long does it take?
Banker's and accountant references are generally returned via standard mail,
therefore a minimum period of 5 working days must be allowed before the
reference (or summary) is forwarded.
NB: An additional charge of £15 + VAT is made for written banker's references.
Some banks may refuse to provide a reference. No refund can be provided as
branch policy is not known until the request has been made.
We cannot guarantee to collect a banker's reference within a set timescale as we
are constrained by the time that it takes the bank to respond.
What data do you consider when processing Reports?
A Rentchecks Report is not merely a credit check. Data is carefully analysed
from several reliable databases including:
Experian Consumer Credit
Dun & Bradstreet
RSA High Risk Tenant Repository
Equifax Locate Services
Call Credit Consumer Scoring Systems
International Credit Reference agencies
In addition, each applicant is scored using risk assessment algorithms based on
their payment and credit file history.
The applicant's ability to pay the rent is also factored into this score.
Referees are contacted directly and data that may not have been disclosed by the
applicant is investigated fully to ensure that the individual is suitable to
enter into the agreement under consideration.
What is the difference between a Rentchecks Report and other referencing
agencies?
Rentcheck's aim is to ensure that the prospective tenant is suitable to enter
the agreement under consideration.
In our opinion a suitable tenant is one who pays the rent on time and cares for
the property responsibly.
Whereas many referencing agencies are looking to provide insurance cover to
landlords, we would rather prevent a problem tenant than concentrate on the
cure!
Each application is carefully considered by an experienced analyst to ensure the
accuracy of our final decisions and recommendations.
Of course we cannot claim to predict the future however we can assess an
applicant's past record alongside their current circumstances to create a highly
reliable tenant risk assessment Report.
Our Reports are proven* by thousands of UK landlords and agents to prevent
problem and unsuitable tenants.
*Based on Nov 2003 tenant delinquency data. Less than 0.01%
Which Report should I order?
The decision as to which Report you should order is one of personal
preference.
The Comprehensive Report provides landlord's with an excellent level of
protection and insight.
The Advanced Report delves deeper and includes measures that are proven to spot
the spiralling problem of identity fraud. The Advanced Report offers a fully
investigative solution that includes Guarantor validation and banker's reference
collection if required.
Express Reports provide landlords with a swift decision making tool. Whilst
reference validation is not included, these Reports identify unsuitable and
fraudulent tenants within 2 hours.
Commercial Reports are available to those letting to corporate tenants. These
Reports are designed to validate individual's entering into commercial lease
agreements.
Does a Rentchecks.com report leave a trace on the applicant's credit record?
Yes. Every Report leaves a record of a search on the applicant's credit
reference record. This does not affect their ability to gain credit and has no
bearing on any future applications. The entry will consist of the date searched
and the nature of the search. Eg 'Rentchecks.com tenant vetting'.
Can I check the progress of an application?
Yes. Once a Report has been submitted, the registered user panel displays the
current status of each Report. A summary of each completed Report is available
online for 30 days after it has been delivered.
How is my Report delivered to me?
Reports are delivered to the user's E-mail address. This is the address
provided during registration. Before submitting an application, users are given
the option to select other delivery methods including fax, post and SMS (mobile
text).
Express Reports can be delivered verbally via the telephone if requested.
How do I pay for a Report?
Before a Report can be processed, users must purchase Report credits. Each
credit purchased enables one Report to be ordered. By following the 'Purchase'
link, registered users can select the number of credits that they wish to
purchase. There is no minimum order.
Users with several properties may prefer to purchase multiple credits. A
discount is applied to purchases of 5 or more Report credits.
Credits can also be purchased with a credit or debit card by telephoning 0844
412 7752.
Which payment methods do you accept?
Rentchecks.com uses NoChex secure card processing systems to accept credit
and debit card payments. Cards accepted are: Visa, Mastercard, Solo, Switch,
Delta, Electron and JCB.
Can I pay over the telephone?
Yes. Telephone 0844 412 7752 with a debit or credit card.
I do not have a credit or debit card. Can I still use your services?
Paypal is accepted. Users must visit paypal.co.uk and make a payment to
username admin@rentchecks.com.
Bank transfers and cheques are accepted. Please contact us for more details.
I am an agent, can you invoice me for Report credits?
Legitimate property agents can apply for an Agent Credit Account. This
enables Reports to be ordered without the need to purchase credits upfront. A 30
day invoice is issued monthly to ensure a more efficient service for property
professionals and regular users. An application can be requested online or
telephone 0844 412 7752.
Can I cancel a Report before it is delivered?
Reports cannot be cancelled once they are queued for processing. If a mistake
has been made and the form submitted, users should send an E-mail to
validation@rentchecks.com immediately.
Can I obtain a refund for credits that I have purchased?
Unused credits can be refunded. Contact refunds@rentchecks.com within 7 days
of the original purchase. It is recommended that users only purchase credits as
and when they require them, as credits cannot be refunded after 7 days.
Do I have to complete every section of the application form?
No. Besides the essential information ie name, address and occupation, only
complete those sections that are required. Eg If a reference is not required,
leave this section blank.
A Report has been delivered and it recommends against accepting the
applicant. What should I do?
Recommendations are made once our analysts have scutinised an array of
supporting data. An explanation of the reasoning behind each recommendation is
included within the Report. Therefore if the Report suggests that the applicant
is unsuitable to enter into a letting/lease agreement good reasons will be
outlined. Rentchecks.com can only offer a recommendation to assist in reducing
the risk of unsuitable tenants entering into an agreement. The final decision as
to whether an individual is accepted remains with the landlord/agent. If an
individual has been deemed to be unsuitable or high risk, Rentchecks will advise
precautionary measures such as additional ID or a higher security deposit to
reflect this decision.
I am a prospective tenant. Can I order a Report to show to potential
landlords?
Yes. Rentchecks Reports are often ordered by individuals wishing to speed up
tenancy applications. Landlords will generally prefer to offer a tenancy to an
individual that has been pre-approved by Rentchecks.com. The validity of a
Rentchecks.com Report is limited to a period of 3 months.
To check the authenticity of a Rentchecks.com report, E-mail the reference and
result reference to validation@rentchecks.com
What is CIFAS?
CIFAS is a system for preventing fraud. It allows member organisations to
exchange details
of applications for products or services, which are believed to be fraudulent,
because the information provided by the
applicant fails verification checks. Members can also exchange information about
accounts, which are suspected of being fraudulently misused
or insurance claims which are suspected of being made fraudulently.
Can I validate foreign applicants?
If you require a credit search for overseas addresses, you must order an EU
(Non UK) or International Report. We will validate and collect overseas
references at no extra charge. Prospective Guarantor's living overseas cannot be
included within an Advanced Report. A separate International Report must be
ordered.